Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping is available on orders over $75.
International Shipping
We currently ship within the United States. For international inquiries, please contact us at info@questboard.com.
Return Policy
30-Day Return Window
We want you to be completely satisfied with your purchase. If you're not happy with your Quest Board, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must:
- Be in original, unused condition
- Include all original packaging and accessories
- Not show signs of wear or modification
How to Initiate a Return
To start a return, please contact our customer service team at info@questboard.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at info@questboard.com. We'll do our best to accommodate your request.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@questboard.com with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Questions?
If you have any questions about our shipping or return policy, please don't hesitate to contact us.